Privacy Policy

AusieVisas.com is committed to maintaining your trust, values your privacy and recognizes the sensitivity of your personal information. We work toward protecting the privacy of all users of our website. We have carefully crafted this Privacy Policy to address concerns you might have, and to assure you that if you give us personal information, we will treat it carefully and appropriately. This Privacy Policy applies to the website available at www.ausievisas.com as well as any websites where this Privacy Policy is posted (collectively, the “Sites”). This Privacy Policy does not pertain to information that is collected offline.

BY USING THIS SITE, YOU CONSENT TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY AND TO OUR PROCESSING OF PERSONAL INFORMATION FOR THE PURPOSES STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY, PLEASE DO NOT USE THE SITE.

BASIC CONFIDENTIALITY POLICY

Where personal information is required to use or interact with the Sites, it is our policy that this information - such as your name, any identification numbers, credit card details, bank statements, passport details, postal or email address, or telephone number - is private and confidential. The personal information you provide to AusieVisas.com is stored in a secure location, accessible only by appropriate staff, and is used for the purposes set forth in this policy, such as to apply for an Australian Visa, reply to a question, an online purchase by EFT or to send requested materials to the Australian High Commission.

INFORMATION COLLECTED

We collect two types of information from visitors to the Sites: (1) Personal information; and (2) Non-Personal information, such as your IP address or cookies.

  1. Personal information

    "Personal information" is information that identifies you personally, such as your name, postal address, telephone number, or email address. AusieVisas.comcollects and stores the personal information that you have provided to us. Here are some examples of manners in which we may collect your personal information on the Sites:

    • We will collect your first and last name and email address when you become a member and sign up to receive information from AusieVisas.com;
    • We do collect your email address to identify you as a user or if you contact us with a question;
    • We use the supporting visa documents such as bank statements, photographs, employment letters, etc. in order to compile your visa application on your behalf and to submit it to the Australian High Commission on your behalf.

    The above list provides an example of the personal information that may be collected from you on the Sites. If you do not want AusieVisas.com to collect your personal information, please do not provide it to us.

  2. Non-Personal information

    “Non-Personal information” can be technical information or it can be demographic information, such as your age, gender, ZIP code or other geolocation data, or interests. Non-personal information does NOT identify you personally. Here are some examples of the non-personal information that is collected via the Sites and a description of how this information is used:

    • Internet Protocol (IP) address - Your IP address is a number that lets computers attached to the Internet know where to send you data - such as the webpages you view. We use this information to deliver our webpages to you upon request, to tailor our Sites to the interests of our users and to measure traffic within our Sites.
    • Cookies - AusieVisas.com websites use "cookies" to improve functionality and usability. We use this information for planning, tracking and to improve the technical functions of our sites and products. By using our products and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

ABOUT COOKIES

Cookies are text files sent by Web servers to Web browsers and are stored on the user’s computer or mobile device. If the browser is loading a page and the server requests the information stored in the cookie, the cookie is sent back to the server. Cookies contain data about the user’s activities on the website, and can be used by Web servers to identify and track users as they navigate different pages on a website, and to identify users returning to a website. . Cookies may be either "persistent" or "session" cookies. A persistent cookie will remain valid until its set expiration date (unless deleted by the user). A session cookie will expire at the end of the user session, when the Web browser is closed.

HOW AUSIEVISAS.COM USES COOKIES

Cookies do not contain any information that personally identifies the user, but information that we store about the user may be linked by us to the information stored in and obtained from cookies.

AusieVisas.comwebsites use the information we obtain from people’s use of our website through cookies for the following purposes:

  • To recognize the user’s computer when the user visits the website.
  • To track some user actions during website navigation.
  • To improve the website’s usability.
  • To analyze the use of the website.
  • To administer the website.
  • To report click-through data.

Blocking cookies

Most browsers allow users to refuse to accept cookies.

  • In Internet Explorer & Microsoft Edge, you can refuse all cookies by clicking "Tools," "Internet Options," "Privacy," and selecting "Block all cookies" using the sliding selector.
  • In Firefox, you can block all cookies by clicking "Tools," "Options," and un-checking "Accept cookies from sites" in the "Privacy" box.
  • In Google Chrome, you can adjust your cookie permissions by clicking "Options," "Under the hood" and Content Settings in the "Privacy" section. Click on the Cookies tab in the Content Settings.
  • In Safari, you can block cookies by clicking “Preferences,” selecting the “Privacy” tab and “Block cookies.”

Blocking all cookies will, however, have a negative impact upon the usability of many websites. If you block cookies, you may not be able to log on, access content or use search functions, for example.

Deleting cookies

Users can also delete cookies already stored on their computers:

  • In Internet Explorer, you must manually delete cookie files.
  • In Firefox, you can delete cookies by first ensuring that cookies are to be deleted when you "clear private data" (this setting can be changed by clicking "Tools," "Options" and "Settings" in the "Private Data" box) and then clicking "Clear private data" in the "Tools" menu.
  • In Google Chrome, you can adjust your cookie permissions by clicking "Options," "Under the hood," and Content Settings in the "Privacy" section. Click on the Cookies tab in the Content Settings.
  • In Safari, you can delete cookies by clicking “Preferences,” selecting the "Privacy" tab and selecting "Remove All Website Data."
  • Doing this may have a negative impact on the usability of many websites.
  • Web Beacons (also known as "clear gifs," "Web bugs" or "pixel tags") —"Web Beacons" are tiny graphics with a unique identifier, similar in function to cookies, and are used to allow us to count users who have visited certain pages of the Sites and to help determine the effectiveness of promotional or advertising campaigns. When used in HTML-formatted email messages, Web beacons can tell the sender whether and when the email has been opened. In contrast to cookies, which are stored on a user's computer hard drive, Web beacons are embedded invisibly on Web pages.
  • Demographic Information — "Demographic Information" may be your gender, age, ZIP code or geolocation data, and/or interests, which you voluntarily provide to us on the Sites. We use this information to provide you with personalized services and to analyse trends to ensure the information provided by the Sites meets your needs.

Please note that we also consider aggregated information, which is not personally identifiable, to be non-personal information. The above list provides an example of the non-personal information that is collected via the Sites.

USE OF INFORMATION COLLECTED VIA THE SITES

  1. Personal information

    We use your personal information that is collected on the Sites primarily for the following purposes:

    • To deliver services in respect of obtaining an Australian Visa on your behalf.;
    • To alert you to special offers, updated information and other new services from AusieVisas.com or other third parties or to forward promotional materials;
    • To process your order and, if necessary, to contact you regarding the status of your order;
    • To fulfil the terms of a promotion;
    • To ensure the Sites are relevant to your needs;
    • To help us create and publish content most relevant to you;
    • To contact you regarding additional services and features;
    • To request your feedback about your experience with AusieVisas.com;
    • To notify you about a material change to this Privacy Policy, if necessary; and
    • To allow you access to limited-entry areas of the Sites.
  2. Non-Personal information

    Non-personal information is used as described above and in other ways as permitted by applicable laws, including combining non-personal information with personal information.

    RELEASE OF INFORMATION TO THIRD PARTIES

    AusieVisas.com member and affiliate directories are available only to members and affiliates in a members-only section of the site. All members’ and affiliates’ names are listed in the directory, but members have the option to suppress other information. Personal information collected as a function of AusieVisas.com will not be released to third parties except to further the purpose for which you provided and in the following instances:

    • To fulfil a service to you. For example, to submit an Australian Visa Application on your behalf.
    • To unaffiliated third-party service providers, agents or independent contractors who help us maintain our Sites and provide other administrative services to us (including, but not limited to, order processing and fulfilment, providing customer service, maintaining and analysing data, sending customer communications on AusieVisas.com's behalf, and entry collection, winner selection and prize fulfilment for contests, competitions hosted by us and other promotions). We seek to ensure that these unaffiliated third parties will not use the personal information for any other purpose than to provide the administrative services for which they are responsible. Because such unaffiliated third-party service providers that help us administer our Sites will have access to users' personal information, if you do not wish for our unaffiliated third-party service providers to have access to your information, please do not register or submit any personal information to us.
    • To complete your purchase. If you choose to make a purchase on the Sites, we allow you to upload proof of EFT payment to our website. This proof of payment is kept securely and is only used by our accounts department to accurately track your payment to us.
    • To comply with the law or in the good faith belief that such action is necessary in order to conform to the requirements of law or comply with legal process served on us, protect and defend our rights or property, including the rights and property of AusieVisas.com and its family of Sites or act in urgent circumstances to protect the personal safety of our end users.
    • To third parties as part of any corporate reorganization process including, but not limited to, mergers, acquisitions, and sales of all or substantially all of our assets.
    • To track and analyse non-identifying and aggregate usage and volume statistical information from our visitors and customers and provide such information to third parties.
    • To protect against potential fraud, we may verify with third parties the information collected from these Sites. In the course of such verification, we may receive personal information about you from such services.

    Except as described in this Privacy Policy or at the time we request the information, we do not otherwise use, share or otherwise disclose your personal information to any third parties.

CHILDREN UNDER 13

The Sites do not knowingly target children under the age of 13 and we do not collect personal information from any child under the age of 13. In the event we learn that such information has been provided to the Sites, we will delete or destroy it in accordance to current legislation.

CHANGES IN OUR PRIVACY POLICY

AusieVisas.com reserves the right to make changes to our Privacy Policy at any time and for any reason without prior notice. Any changes to our Privacy Policy will be posted on this page so that you are always aware of our policies. We may also contact you by email with changes. Additionally, we will updated the “last updated” date below.

WEBSITE SECURITY

No data transmissions over the Internet can be guaranteed to be 100 percent secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you understand that any information that you transfer to AusieVisas.com is done at your own risk. However, AusieVisas.com uses website security measures consistent with current best practices to protect its website, email and mailing lists. These measures include technical, procedural, monitoring and tracking steps intended to safeguard data from misuse, unauthorized access or disclosure, loss, alteration or destruction.

Member and purchaser information is a high priority and we use our own protective measures, as well as the capabilities of our software and hardware vendors.

We realize there can be incidents of misuse or unauthorized program incursions, as almost every website, service and user encounters. In those instances, our goals are to move quickly to isolate the problem, ensure or restore proper functionality and minimize any inconvenience to our users. As appropriate and necessary, AusieVisas.com will notify the relevant authorities of these incidents of misuse or unauthorized program incursions of the AusieVisas.com website.

ASSIGNMENT

In the event that all or part of our assets are sold or acquired by another party, or in the event of a merger, you grant us the right to assign the personal and non-personal information collected via the Sites.

CONTACTING AUSIEVISAS.COM

Please email any problems or questions to customer service. While we may not be able to respond to every report, we take each report seriously and will investigate in thoroughly.

Kindly contact us via info@ausievisas.com